Privacy Policy
Beep-Boop, Welcome to ink-Robot's Privacy Policy. Here you will find everything you need to know about how we process your data and safeguard the privacy of our website visitors at:
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Business Name: ink-Robot
Email: info@ink-robot.co.uk
Head Office: 4 Queen Street, Bath, North East & Somerset, BA1 1HE
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Cookies:
The ink-Robot website uses cookies. By using the ink-Robot website and agreeing to this policy, you consent to ink-Robot's use of cookies in accordance with the terms of this policy. Cookies are small pieces of data stored on a site browser's browser. They are typically used to keep track of the settings the browser have selected and actions they have taken on a site. ink-Robot also uses Google analytics to analyse the use of the ink-Robot website, The information generated in relation to the ink-Robot website is then used is used to create helpful reports about the use of the ink-Robot website. Google will also store this information, for further information on Google analytics please see Googles privacy policy.
ink-Robot's payment providers may also use cookies of their own. The majority of browsers will allow you to reject unwanted third party cookies if you wish to do so, Blocking all cookies may have great negative impact on the functionality and usability of many websites including ink-Robot's.
Essential & Personal information:
When you visit ink-Robot explore the website, set up an account with ink-Robot and purchase a product from ink-Robot we may need to collect the following personal information listed below:
1. Username & Password
2. Name (First & Last), Date Of Birth, Age & Sex
3. Billing Address, Delivery Address, Email Address & Phone Number(s)
4. Payment Method (Usually Credit Card Or Debit Card Details)
5. Correspondence with and from ink-Robot
6. Your preferences on how you would like to receive communications from ink-Robot ( Emails notifications / News letters )
7. User content including information you choose to send to us and input for personalised messages
8. Information on your browsing, online purchase activities, your use of ink-Robot
9. Information about your computer and about your visits to and use of the ink-Robot website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
Some of this data may be collected and used from third party sources who have your consent to pass on this information to ink-Robot.
To be able to use some of ink-Robot's services you may need to provide information / personal details of a third party (for example their name, delivery address if you wish to send them a product) ink-Robot will not use this information for any other purposes than providing them with the service for which the information was supplied for.
The use of your personal information:
ink-Robot will collect, store and process your personal information and use as detailed in this privacy policy.
When you agree to ink-Robot's terms and conditions ink-Robot may use your personal information for:
1. Allowing ink-Robot to send you the good purchased via the ink-Robot website and provide the services communicated in the ink-Robot agreement.
2. Creating personalised products selected by you
3. Sending good purchased via the ink-Robot website
4. Sending statements for purchases and collecting payment(s)
5. Sending general communications
6. Send email notifications which have been requested
7. Providing third parties with statistical information / data (This information will not be used to identify any individual)
8. To provide customer support and deal with enquires and complaints relating to the ink-Robot website.
9. Passing your order to a third party deliverers engaged by ink-Robot
ink-Robot will not without your permission or consent publish personal information to any third parties for the use of direct marketing. All of ink-Robot's financial transactions are ink-Robot's payment services provider, Pay Pal. ink-Robot will only share personal information with Pay Pal for the sole purpose of processing payment(s) made via the ink-Robot website and when dealing with queries and complaints regarding such payment(s).
ink-Robot is hosted on the Wix.com platform. Wix.com provides ink-Robot with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. ink-Robot wishes to use Pay Pal to process your credit card information.
Account:
ink-Robot offers the option for a user to set-up an account which allows for personal information to be remembered meaning that you will not be asked to provide certain information again, You will simply just need to log-in.
Before you are able to set up an ink-Robot account you will be asked to consent to this ink-Robot privacy policy. Only if consent is given ink-Robot will allow for an account to be opened, ink-Robot will also allow for consent to be withdrawn and the account closed / deleted if unwanted. This can be done by contacting info@ink-robot.co.uk
Disclosures:
ink-Robot may need to disclose personal information to any of our employee's if necessary as set out in this privacy policy:
1. That ink-Robot are required to do so by law
2. In connection with any legal proceedings or prospective legal proceedings
3. To exercise, establish and defend ink-Robot's legal rights which includes providing information to others to aid in fraud prevention and reducing credit risk
4. To the purchaser (or proposed purchaser) of any business or asset that we are (or are envisaging) selling.
5. Any person(s) who ink-Robot fairly believe may apply to a court or other adequate authority for disclosure of that personal information where, in ink-Robot's honest opinion, such court or authority would be fairly likely to order disclosure of that personal information.
Except as stipulated in this privacy policy ink-Robot will not provide your personal information to any third parties.
Shipping:
ink-Robot uses Royal Mail services to execute your orders
How long we keep your data:
ink-Robot keeps your data for as long as you have a live online account. ink-Robot does keep certain data on record for security analysis, ink-robot has explicit accountability for fraud detection and tax reasons. ink-Robot may need to possess certain data even if asked to be deleted.
Security of your personal information is detailed as below:
1. ink-Robot does not store any credit card or debit card details
2. ink-Robot does not share any information with third parties
3. Personal information that is published on the ink-robot website consented by you may be published on the internet and available globally. This is in the form of customer reviews, comments, posts etc. ink-Robot can not prohibit the use or misuse of the information by others. You specifically agree to the transmission of that information.
4. ink-Robot stores personal information on secure servers.
5. ink-Robot recognises that data transmission over the internet is notably insecure and therefore ink-Robot cannot guarantee the security of data sent via or over the internet
6. ink-Robot is not responsible for passwords or user login details this falls to the sole responsibility of the user. ink-Robot will never ask for any passwords only with the exception of logging into your account on the ink-Robot website
Policy amendments:
ink-Robot reserves the right to update the privacy policy at any time by publishing a new version on the ink-Robot website so please visit it frequently.
Your rights:
You may request ink-Robot to provide you with any personal information that ink-Robot holds about you. Under the EU General Data Protection Regulation 2016/679 (GDPR) it is your right to exercise this if you wish to do so. Your rights are:
1. The right to receive a copy of your data free of charge which is known as a subject access request
2. The right to receive certain data in an electronic format that can be given to another provider, a portability request
3. The right to have data corrected if it is inaccurate
4. The right to ask ink-Robot to stop processing or object to processing under certain circumstances
5. The right to ask ink-Robot to erase certain data under certain circumstances
6. The right to withdraw consent at any time when that is the legal basis for our processing
Third part websites:
The ink-Robot website has links to other websites. ink-Robot is not responsible for the privacy policies of any third parties website.
Contact ink-Robot's Data Protection Officer:
Name: Abigale Moore
Email: DPO@ink.robot@gmail.com
Address: 4 Queen Street, Bath, North East & Somerset, BA1 1HE
If you require to lodge a complaint with the Data Protection Regulator, for ink-Robot this is the information commissioners office in the UK. Details of how to contact them can be found at ICO.org.uk
Deceptive emails:
ink-Robot will never contact you via email or telephone to confirm account details or payment method. If you do receive such emails please do not respond.
Contact:
If you have any further questions about ink-Robot's private policy or the treatment of your personal information then please do get in touch via:
Email: info.ink.robot@gmail.com
Post: ink-Robot, 4 Queen Street, Bath, North East Somerset , BA1 1HE